Refund policy
Right of withdrawal: 14 days
You may return a piece within 14 days of receiving it, without giving a reason. This is the withdrawal period provided by European consumer law (Directive 2011/83/EU, French Consumer Code art. L221-18).
Condition of the piece
The piece must be returned unworn, undamaged, in its original box and with any tags or certificates. A piece that has been worn, altered or damaged cannot be accepted.
Pieces that cannot be returned
Pieces made to your specifications or clearly personalised, such as a ring resized for you, an engraved piece or a special order, are excluded from the right of withdrawal (French Consumer Code art. L221-28).
How to return a piece
- Write to contact@dilipjindal.com within 14 days of delivery, with your order number.
- We confirm the return and send you the return address.
- Send the piece back within 14 days of your message, in its original packaging, by a tracked and insured service. Keep your proof of postage.
Return shipping is at your expense, whatever the destination. We recommend insuring the parcel for the value of the piece: a return lost or damaged in transit remains your responsibility until we receive it. For returns from outside the European Union, mark the parcel "returned goods" so that no import duties are charged to us; any duties charged on a return are deducted from the refund.
Refund
Once we have received and checked the piece, we refund the full amount paid, including the standard delivery cost of your order, within 14 days, to the payment method you used. If you chose a delivery option more expensive than our standard option, only the standard cost is refunded. Customs duties and import taxes paid on delivery outside the European Union are not refunded by us. We do not issue store credit: refunds are always made to your payment method.
Exchanges
Every piece is unique, so we do not offer exchanges. Return the piece as described above and place a new order.
Damaged, defective or wrong item
Check your parcel on delivery. If a piece arrives damaged, defective or is not what you ordered, write to us within 48 hours with photos. We will arrange the return at our expense and either repair, replace or refund the piece. Statutory warranties (conformity, hidden defects) apply.
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