Shipping policy

Where we ship
We ship worldwide from our atelier in Nancy, France. If your country is not listed at checkout, write to contact@dilipjindal.com and we will tell you whether we can arrange delivery.

Preparation time
Each piece is checked and packed by hand in the atelier. Orders are dispatched within 3 working days of payment confirmation. Once your parcel has been handed over to the carrier, you will receive a tracking number by email.

Delivery times (indicative, from dispatch)

  • France: 2 to 3 working days (Colissimo, signature on delivery)
  • European Union: 3 to 5 working days (Colissimo International)
  • United Kingdom: 3 to 5 working days (Colissimo International)
  • Switzerland: 3 to 5 working days (Colissimo International)
  • United States and Canada: 5 to 10 working days (Colissimo International)
  • Rest of the world: 5 to 10 working days (Colissimo International)

These are carrier estimates, not guarantees. Customs checks can add a few days outside the European Union.

Shipping costs

  • France: free
  • European Union: free
  • United Kingdom: 25 €
  • Switzerland: 25 €
  • United States and Canada: 45 €, free on orders over 1 500 €
  • Rest of the world: 45 €, free on orders over 1 500 €

The exact cost is shown at checkout before you pay.

Tracking
Every parcel is tracked. A signature is required upon delivery. Please check the parcel when you receive it and contact us within 48 hours if it is damaged.

Customs duties and import taxes (outside the European Union)
For deliveries outside the European Union, prices do not include customs duties, import taxes or carrier handling fees. These are charged by the carrier or customs in the destination country and are paid by the recipient on delivery. They are not refundable by us. We cannot declare a lower value than the price paid.

Delivery address
Please check your address carefully. If a parcel is returned to us because the address was incomplete, or because it was not collected, we will contact you to arrange a new delivery at your expense.

Questions
contact@dilipjindal.com